It is the user’s responsibility to ensure that the product is used in accordance with the manufacturer’s guidelines detailed in the instruction manual, supplied with the product, failure to do so will invalidate the warranty.
– In-Home : Professional technicians visit your home to service your Product as per your comfort
– Carry-In : Customer bring in his / her product to the nearest service center for service
If the defect or failure occurs while using the product in normal condition (functional defect) within the warranty period, In such case the customer can avail in warranty service by providing the purchase invoice at the time of service & same will be registered in Exalta Mobile App.
Items Applied as Out of Warranty Service
Service cost is made up of part cost and repair charges like the below.
Means the price of the part/s consumed in repairing the product. The part charge will be communicated by the engineer before carry out the repair
Repair charge means the engineer’s fee according to the repair level.
Transportation charges applicable when the product is taken to the workshop for repair In case of Gas Charging in AC / Refrigerator the transportation charges is applicable for home service.
Inspection charges applicable in case customer not interested in availing repair service. Refuses for
These charges are applicable in case of customer desire for site inspection for installation of air conditioner. These charges can be adjusted in case AC installation done by same service center
# Rates mentioned are exclusive of service tax